SHIPPING

Shipping within the UK £6.95 Royal Mail 24 Hr Tracked (Delivery estimate 1-3 days)

Outside the UK International Tracked £15 (Delivery estimate 3-5 business days within EU, 6-7 business days outside EU) All relevant import taxes and duties must be paid by you when the item is delivered.

All orders are made to order. Allow 3 weeks from the date of purchase. We will send you an email letting you know when your product has been shipped with tracking information.

When your parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel. 

RETURNS

You can request a refund or exchange within 7days of receiving your product by contacting jomillerstudio@mail.com

You will be issued a returns number. This number must be included with the return, written clearly on the packaging or in a note enclosed.

All returns must be in perfect condition as sent.

The product must be unworn, unmarked and undamaged. Returned in its original packaging with original tags still attached.

It must be returned within 14 days of you receiving it.

Within 5 working days of receipt of your return a refund for the full value of the items will be issued excluding any taxes or import duties incurred. This refund will be issued to the card you originally used to make your purchase.

We regret we cannot refund you the cost of the return postage, and we recommend that you ensure the parcel is tracked and insured to an appropriate value as we cannot refund or exchange on times you have sent that we do not receive. Such lost items must be tracked and claimed for by you through your courier or postage service.

Should you have requested an exchange then we will email you on receipt of your return parcel with confirmation of dispatch of your new product.